Patient/Client

 


The section discusses the following topics :

> WHO IS A PATIENT/CLIENT ?

> WHAT CAN THE PATIENT/CLIENT DO IN A TEAM?

> HOW DOES THE PATIENT/CLIENT FIT INTO A TEAM?

> EDUCATION AND PREPARATION

> PATIENT ASSOCIATIONS

> PATIENT/CLIENT CONNECTING TO A TEAM

WHO IS A PATIENT/CLIENT ?

An individual who seeks help to manage a health and/or social issue(s) that is (are) interfering with  his/her desired capacity to fully participate in his/her family and community.

WHAT CAN THE PATIENT/CLIENT DO IN A TEAM?

The patient/client expresses her/his lived experience of illness or injury and conveys what their own values and priorities are.  This “story” is critical to the team’s understanding of the patient/client and to developing appropriate goals and care plan. The patient/client brings into a health and social care team how his/her daily life  is impacted by their health and/or social issues (and vice versa) and how suggested treatments and/or actions from the team can be adapted (or not) into their activities of daily living. 

HOW DOES THE PATIENT/CLIENT FIT INTO A TEAM?

The patient/client becomes a true member of the interprofessional patient/client centred collaborative team in which he/she retains control over his/her care and is provided with the knowledge, skills, and expertise of the health/social care providers and between both negotiate a plan of care within existing resources. 

 

EDUCATION AND PREPARATION

The patient/client brings his/her understanding of health and social needs and ensures these are recognized within his/her own frame of reference in the interaction with health and social care providers to assist in shaping a plan to address, monitor and reduce/resolve the identified issues.
As a patient/client you seek to learn how to prepare yourself to be involved as a team member in your care (e.g. access the patient orientation module found

As a caregiver you seek to learn from the patient/client/legal guardian the role in the health and social care team they wish you to serve.

PATIENT ASSOCIATIONS

Patients/clients can also belong to a supportive organizations that provide the means for them to have a voice of influence on the health and social care system. In Canada these include:

The Canadian Patient Association:  http://patientsassociation.ca/  

Canadian Arthritis Patient Alliance:  http://www.arthritispatient.ca/

Ontario Patient Relations Association:  http://www.ontariopatientrelations.ca/

PATIENT/CLIENT CONNECTING TO A TEAM

Patients/clients can seek a voice into their care and supportive services through three levels of influence:
Policy Level – serve as a member of the public. Patients/clients can serve on governing boards of hospitals, community agencies (e.g. in Ontario on a Local Integrated Health Unit [LIHNS]), and disease-specific organizations (e.g. the Kidney Foundation or the Diabetes Association) to influence policy making that supports a patient’s/client’s voice.
Program Level – serve as a member of a health organization focusing on quality improvement.  In Ontario the Excellent Care for All Act requires health organizations to have patients influencing the decisions made about their care.
Health Care Team Level – as a patient/client you can request that:

  1. all needed health and social care providers meet with you at the same time to coordinate your care,
  2. health and social care providers give you as the patient/client an equal voice in discussions around your care,
  3. health and social care providers be willing to to negotiate care with you to fit in with what is feasible in your life and to support a reduction/resolution of your health/social issues,
  4. the community providers necessary to continue to support your care be part of the team, and know the needs and plan developed between you and all the health/social care providers to ensure continuance of the plan through a seamless transition from one level of care to another (e.g. hospital to home).

 

 

 

 

 

 

 

 

Inerprofessional Education Initiatives: Working together across disciplines